Support
We read every message. Real humans, usually within one business day.
Email us anytime at . To get you a fast answer, include your device model, your iOS or Android version, the email address on your Unfold account, and a short description of what happened. A screenshot helps more than anything.
Frequently asked
How do I restore my subscription on a new device?
Open Unfold, go to Settings → Account, and tap Restore Purchases. Sign in with the same store account you used when you first subscribed — the same Apple Account on iOS, or the same Google Account on Android. Subscriptions cannot be moved between the App Store and Google Play, so if you switch platforms you will need to subscribe again on the new one.
How do I cancel my subscription?
Subscriptions are managed by the store you bought them from, not by us. Deleting the app does not cancel a subscription.
iPhone or iPad: Settings → your name → Subscriptions → Unfold → Cancel Subscription. Apple's instructions:
Android: open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → Unfold → Cancel subscription. Google's instructions:
How do I request a refund?
Refunds are issued by the store that processed your payment. For App Store purchases, use . For Google Play purchases, use . If a store turns you down and you think something went wrong on our end, email us — we will do what we can.
My reading progress isn't syncing.
Make sure you are signed in to the same Unfold account on every device and that the device has a working connection. If progress still doesn't appear, force-quit the app and reopen it. If that doesn't fix it, email us with the date the sync stopped and we will look at your account directly.
The Scribe gave me an answer that seems off.
The Scribe is a study companion, not a substitute for Scripture, a pastor, or a professional. Always weigh its answers against the text and trusted teachers. If a response is inaccurate or inappropriate, tap the report control inside the conversation — the report goes straight to our team. You can also email .
Can I export my journal?
Yes. In Settings → Journal, tap Export to download your entries as a single file you can save anywhere.
Delete your account and data
You can delete your Unfold account and everything in it at any time. There are two ways, and you do not need the app installed to use the second one.
In the app: Settings → Account → Delete Account.
By request: email from the address on your account with the subject "Delete my Unfold account." We will confirm the request and complete it within 30 days.
What gets deleted: your account and profile, reading progress and plan history, journal entries, notes, highlights and bookmarks, any attached voice memos or images, and your Scribe conversation history. These are removed from our production systems within 30 days and from encrypted backups within 90 days.
What we may keep: limited transaction and tax records we are legally required to retain, and aggregated, de-identified data that cannot be linked back to you.
Deletion is permanent and cannot be undone. Export your journal first if you want to keep it. Deleting your account does not cancel an active subscription — cancel that through Apple or Google using the steps above, or you may continue to be charged.
Privacy requests
To access a copy of your data, correct it, or exercise any other privacy right, email . We respond within 30 days. Full details are in our Privacy Policy.
Found a bug or have an idea?
Tell us. Unfold is shaped by the people using it. Email and we will get back to you.